Founded in the vibrant city of Chicago in 2018, Happy Family Store came into existence with a clear mission: to alleviate the financial strain of medication for numerous families. Our early steps were dedicated to building strong partnerships with reliable suppliers and curating a diverse assortment of medicinal products.
By 2019, our product catalog had flourished, boasting an extensive selection spanning over 20 categories. Our aim was to provide a comprehensive range of products that covered various health needs and requirements.
In response to the global pandemic in 2020, we took proactive measures to simplify access to essential medications and ensure the safety of our customers. We introduced a free delivery service, understanding the unprecedented challenges faced by individuals and seeking to streamline their access to vital medications. The introduction of this service was warmly received by our customers, reinforcing our commitment to their health and well-being.
As we entered 2021, we adapted to the evolving needs of our customers by introducing order insurance. This initiative aimed to provide customers with a worry-free shopping experience, knowing that their orders were secure and protected. Additionally, we launched our Medication Synchronization service, streamlining the management of medications for our customers and promoting convenience and adherence to prescribed regimens.
In 2022, our focus shifted towards enhancing the customer experience by offering Custom Compounding and Home Medical Equipment services. Recognizing the unique health needs of our customers, we tailored our offerings to cater to individual requirements. We also implemented organized and transparent Pill Packaging, making it easier for individuals to identify and safely use their medications.
By 2023, we had established a comprehensive customer support system, ensuring prompt and effective communication. Our support team is available through live chat, phone, and email channels, providing assistance and guidance to our customers whenever they need it.
As we reflect upon our journey, we extend our heartfelt appreciation to all healthcare professionals who have been an integral part of our success. Their unwavering commitment to meeting the healthcare needs of individuals and families has played a crucial role in shaping our brand. We are grateful for their tireless efforts and dedication.